The customer should always feel they have the full support of the company or organisation that they are supporting. Not only do customers expect companies to give them a high-quality product or service, but customers have the power to instantly boost or destroy a company’s reputation via social media because of a customer service issue...regardless of who was actually at fault. And as a result, strong customer service has become crucial in the role of every business.
Selling a business - The importance of getting your ducks in a row.
The current business climate is nothing if not one of concern. The COVID pandemic has put a magnifying glass on the short, medium and long term prospects of every business, large and small. Already there have been multiple layoffs, significant numbers of businesses applying for protection and more than a few that have already accepted the inevitable. Those in the latter category deserve to be lauded. It is a heartbreaking decision to close a business, any business and requires a cool head to accept that in most cases, this is the best course of action for staff and creditors.
I have always enjoyed learning new things, especially in education, so I was very lucky to fall into the perfect role 16 years ago when I came back from my OE. I started at a very small company with a huge vision, and I have been here ever since! Many of my colleagues from university now work in big organisations with pinball, table tennis and even slides - but I wouldn’t change my career path for anything (well maybe Craig Walker’s role) - because eLearning feels good.
The cost of staff turnover is one of the largest – and hardest to calculate – costs to a business. There are five major elements to this cost, some tangible and others intangible. We like to think of them as five reasons to limit your staff turnover.
If you’ve been managing all your training offline up until this point, moving everything online might seem like a mammoth task. But don’t stress – the biggest barrier to moving online is just getting started. As they say, the journey of a thousand miles begins with a single click. Or something like that...