In an ideal world, every employee would be productive and happy, would recruit more productive and happy employees for you, and would never want to leave their jobs. Unfortunately, reality is not so ideal. Employee turnover in the hospitality industry is an enormous problem; a 2015 Deloitte study found that turnover can be as high as 31% for restaurant and hotel employees. That's a staggering figure!
High turnover is expensive for organisations in more ways than just the obvious cost of having to hire and train new employees. Employees joining and leaving the company can have a negative, long-lasting impact on employee morale, workplace culture and productivity, which just contributes to future turnover, creating and perpetuating a vicious cycle.
Fortunately, there are ways to address high turnover rates. Here are five of them:
Of course, even with the best first impressions and the most effective and consistent employee policies and procedures, training and communications, getting to zero percent turnover just isn't realistic. However, by making some deliberate changes and leveraging technology to help ensure consistency and clarity, you can create a situation where your employees feel more engaged. That, in turn, will make them more productive, and they'll be more likely to recruit like-minded friends to work for you too. Instead of facing a revolving door of employees leaving, you can create a snowball effect of positivity, making employees eager to work for you and making customers eager to return.
To learn more, and to find out how Intuto can help with employee on-boarding, training, workplace culture and product knowledge, contact us today.
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