High-quality training is essential for every level of your healthcare organisation, from healthcare providers and assistants to managers and directors. A strong online learning solution is a great way to ensure everyone understands their own roles and how they relate to other roles. This helps to give staffers the necessary knowledge, skills and confidence, which can be the difference between life and death for patients and clients and improve every aspect of your organisation, from admin and customer satisfaction to employee retention. A scoping review found that e-learning in the healthcare field can enhance an education experience, support development, ease time constraints, overcome geographic limitations and can offer greater flexibility.
Professionals in healthcare, more than any other industry, need to be fully trained and engage in ongoing continuing professional development. After all, healthcare professionals are responsible for our health and wellbeing, and arguably, what stands between life and death.
There is no doubt that 2020 was a year that changed how people interact in many facets of life. One of those is the delivery of training. Technology supported training is nothing new. Online learning and before that computer aided learning (in one form or another) has been around since the 80s but it’s only been in the last decade or so that mobile devices, ubiquitous high speed internet and online software has put this sort of technology within reach of most business.
The customer should always feel they have the full support of the company or organisation that they are supporting. Not only do customers expect companies to give them a high-quality product or service, but customers have the power to instantly boost or destroy a company’s reputation via social media because of a customer service issue...regardless of who was actually at fault. And as a result, strong customer service has become crucial in the role of every business.
It's not just about compliance
As a sometime patient attending a range of medical clinics over recent years, the experience of walking into a clinic that clearly has everything under control has the most wonderful, calming effect. Unfortunately, not all medical clinics can claim that accolade. For those clinics that have let standards slip, the patient experience can be quite simply excruciating. And the difference between these two extremes may be down to simple, easily applied processes.
Mental Health can be a sensitive topic of discussion and is surrounded by stigma, despite the fact that nearly half of New Zealanders will meet the criteria for a diagnosis of mental illness at some stage during their lives.
At Intuto we are lucky to be able to work with some wonderful companies that are doing amazing things. One of the companies we work with in the health space is Provention. Provention are doing all they can to minimise the impact of injuries caused by incorrect movement techniques. We know that these sorts of injuries can have long lasting health impacts on individuals, their families and the communities they live in so must be taken incredibly seriously.
Last month, there was a massive mix-up in six major South Australian hospitals when an unknown number of patients were accidentally given up to ten times the recommended dose of Covid vaccine. The South Australian Health Chief blamed the bungle on a glitch that entered their prescribing software during routine upgrades. The Australian Nursing and Midwifery Federation state secretary agreed, adding that nurses cannot be expected to double- and triple-check every single dose against a manual or with a doctor because of the associated time and workload increase. Whatever the reasons for the medication mix-up were, the obvious fact remains that patients expected to receive accurate, trustworthy care at their local healthcare facility and did not get it.
Industries across the board are making the jump from traditional training methods such as face-to-face sessions and in-house training PDFs to online training solutions with Intuto. The post-pandemic world we live in has cemented distance communication in everyday life for many of us, and online training is another logical extension of the work-from-home movement. It is an effective and convenient way to make your content accessible, interesting, and easy to update.
Trucking is an extremely high risk industry, and therefore must adhere to stringent health and safety laws. However, due to its decentralised and 24/7 nature, it can be difficult to meet the requirements and each year there are a number of accidents and deaths in the industry. One way to help prevent these incidents is to use Intuto’s e-learning platform to improve health and safety awareness by putting training online in a simple, mobile friendly platform.