It's no secret that proper training in hospitality is important - it's how you do it that makes the real difference. Converting your training to online content frees up a lot of time, space, and money. We all know how important training is but why should you use online training in the hospitality industry?
New employees are most likely to leave a company within 18 months of tenure, and 90% of new hires decide within the first 6 months on the job whether or not they are going to stay with the organisation, according to a recent article by the AICPA. Not only that, but the 500 largest companies are currently facing a talent crisis, likely losing 50% of their senior level managers in the next 5 years.
In an ideal world, every employee would be productive and happy, would recruit more productive and happy employees for you, and would never want to leave their jobs. Unfortunately, reality is not so ideal. Employee turnover in the hospitality industry is an enormous problem; a 2015 Deloitte study found that turnover can be as high as 31% for restaurant and hotel employees. That's a staggering figure!
It's hard to believe that we're almost at the end of the first quarter of the year. Despite the warm weather and the company BBQ beckoning us to head outside to enjoy the sun and munch on salty snacks, we've had a busy start to the year hosting several lively Intuto Jams and welcoming aboard some great new customers. The dev team have been busy working on a host of new features, updates and fixes. Taking a lead from some of the great feedback we have been getting from you all. Highlights are below!
Our most notable new training feature release is Checkpoints. You can now create multi-choice quizzes right inside your modules and you can create as many checkpoints per module as you wish. There are a bunch of settings for changing the pass/fail messages, setting the number of attempts, setting a pass mark and uploading images into your checkpoints. We'll be adding support documentation to the knowledge base and Intuto Academy site over the next few of weeks.
The checkpoint training feature is currently available on all plans, but this will change in the future, once we are happy with the feature it will only be available on the top two plans (Plus and Team).
Other notable updates:
• Updated - when you share content with participants you will now get a confirmation page.
• Updated - when you add/remove participants and republish content Intuto will no longer email all participants by default, you will need to check the box participant notification box.
• Updated - you can now edit text you've written just by clicking on the text, no need to select edit from the anymore.
• Updated - a pesky server error some people were seeing when viewing content
• Fixed - reordered checkpoint questions and answers now display correctly
• Added - you can now add a new type of image called .tiff files to allowed file types
• Fixed - subscription page for Internet Explorer 11
• New stuff - You can now add a checkpoint by pressing the "+" button at the bottom of a page.
Intuto has had a major facelift making it faster and simpler than ever to create and share your online training.
Digital literacy is no longer a nice to have but an essential life skill. Computers have been commonplace for 30 years and the Internet for 20 years. They are used in all areas of life from business to leisure and I'm betting they're here to stay.
Every year the number of international students travelling globally increases, yet at the same time competition for those students grows. No longer is it about whether you want international students or not, it comes down to how many you need to keep your president/pro vost/vice-chancellor happy. International student revenue is now a critical line on many institution’s budgets.
There was a really good post by Justine Parsons from ‘Your Virtual Assistant NZ’ talking about the value of Strategic Alliances. It was a really good reminder of the opportunities that come from working closely with other businesses who are in a different sphere from your own. These businesses allow you to focus on doing what you do rather than constantly developing new tools that you hope will improve your bottom line.