The customer should always feel they have the full support of the company or organisation that they are supporting. Not only do customers expect companies to give them a high-quality product or service, but customers have the power to instantly boost or destroy a company’s reputation via social media because of a customer service issue...regardless of who was actually at fault. And as a result, strong customer service has become crucial in the role of every business.
It's not just about compliance
As a sometime patient attending a range of medical clinics over recent years, the experience of walking into a clinic that clearly has everything under control has the most wonderful, calming effect. Unfortunately, not all medical clinics can claim that accolade. For those clinics that have let standards slip, the patient experience can be quite simply excruciating. And the difference between these two extremes may be down to simple, easily applied processes.
At Intuto we are lucky to be able to work with some wonderful companies that are doing amazing things. One of the companies we work with in the health space is Provention. Provention are doing all they can to minimise the impact of injuries caused by incorrect movement techniques. We know that these sorts of injuries can have long lasting health impacts on individuals, their families and the communities they live in so must be taken incredibly seriously.
Selling a business - The importance of getting your ducks in a row.
The current business climate is nothing if not one of concern. The COVID pandemic has put a magnifying glass on the short, medium and long term prospects of every business, large and small. Already there have been multiple layoffs, significant numbers of businesses applying for protection and more than a few that have already accepted the inevitable. Those in the latter category deserve to be lauded. It is a heartbreaking decision to close a business, any business and requires a cool head to accept that in most cases, this is the best course of action for staff and creditors.
There is a small cafe located in the heart of Toronto’s Kensington Market, set up in a quaint home painted a blaze of turquoise, that reminds me of the joy of eating out. Not only does Fika serve wonderful food and a superb elderflower rose water lemonade (I'm not a great coffee drinker) but it fills more than your hunger for sustenance. It fills your hunger for delight. It is quite simply worth the 'cost of admission'. Money well spent.
I've deliberately paraphrased a heading that was used in a piece recently published by Matt Jones from Advanced Safety NZ, Workplace H&S Inductions - the forgotten piece of the puzzle. While the original heading was focused on health and safety inductions, he expanded within the article on the importance of "drawing a line in the sand" to create a "confident workforce, empowered leaders and a safer place to work".
There was a really good post by Justine Parsons from ‘Your Virtual Assistant NZ’ talking about the value of Strategic Alliances. It was a really good reminder of the opportunities that come from working closely with other businesses who are in a different sphere from your own. These businesses allow you to focus on doing what you do rather than constantly developing new tools that you hope will improve your bottom line.