As a sometime patient attending a range of medical clinics over recent years, the experience of walking into a clinic that clearly has everything under control has the most wonderful, calming effect. Unfortunately, not all medical clinics can claim that accolade. For those clinics that have let standards slip, the patient experience can be quite simply excruciating. And the difference between these two extremes may be down to simple, easily applied processes.
In short, as a practice manager, do you understand the importance of making sure all employees are properly trained? And by properly trained this means fully aware of the rules and responsibilities, the processes and procedures and the ways that they can make a positive difference to the practice. Can they be reasonably relied upon to demonstrate their knowledge and how might this demonstration be captured? Of course, while the clinic may benefit from initial enthusiasm for training, your teams need to have their training regularly updated and made available continuously. For the purposes of this discussion, we will assume that required professional development is up to date and ideally that your staff that are required to complete formal CPD are encouraged to engage over and above the minimum requirements.
Of course well-trained staff, both patient and non-patient facing, can mean big benefits for the entire practice.
All centre training should be coordinated with the overall management plan of the centre. In an ideal world, if an organisation is using an online platform to provide and track the training this should be integrated with the on site HR system. This will help all training needs have been identified on a staff by staff basis so maximise the opportunity for the best possible overall result.
With the continuing development of online tools which are increasingly being offered at low cost there is no need for any medical practice, regardless of size, not to benefit from the tremendous advantages to training efficiency that can be gained from a review of a centre's training needs.
To get a better understanding of the type of course templates offered by Intuto, below you can access our Open Minds Mental Health Course.
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