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Managers in the hospitality industry have difficult challenges to meet when it comes to: employee retention, training, and meeting high health and safety standards. The high turnover rate of employees and other factors we’ll discuss, contribute to these overall challenges. In order to gain insight into this, let’s discuss 4 factors showing the importance of health and safety training in the hospitality industry. Younger Employee Demographics Insurance and Regulation Concerns High Turnover Rate Reputation from Quality of Service The broad term hospitality includes mostly hotel and restaurant businesses, but also amusement parks,......

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Engaging with new employees needs to be at the forefront of your hiring process. It is hard enough to retain top-tier talent in a competitive job market as it is, so making new hires feel at home is of paramount importance. The most effective way to do this is to put together a comprehensive onboarding plan for them to get acquainted with. This is the quickest way to get new hires up to speed on all of the important things, such as procedural and operational practices, as well as the smaller things......

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Compliance Training

Training managers used to (and still do) dream of an easier and more effective way to build and conduct compliance training. Well, their dreams have now come true with an innovative solution called Intuto! To help explain, let’s look at 3 great features you can use to help easily build online compliance training with Intuto. Pre-Made TemplatesCompliance training does vary within different industries, yet there are common templates that can be used to help you start to create your own training modules. These could be specifically for: health and safety compliance, staff......

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Health and Safety at Work

With the recent changes in the Health and Safety at Work Act getting a bit of news lately, we thought we should take a good look at the implications of Health & Safety Act changes for the hospitality industry. As of April 4, 2016, the Health and Safety at Work Act of 2015 is in effect. If you haven’t already reviewed your processes for compliance with the Act, now is the time to start. Completing a review will help ensure compliance throughout your business. If you do not have any health and......

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Online Training

Intuto was designed to make online training simple and affordable for small to medium sized businesses. We want to help you deliver content to your staff to educate your workforce and enable a more professional, safer experience to your customers. You can use Intuto to automate a variety of tasks across your business, from “Health & Safety” to content on “Product Knowledge” – Intuto enables you to keep all your content in one place, and makes it easy to update and redeliver when changes or updates need to be made. Bring your......

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Hospitality NZ

When you think of training, the LCQ or other NZQA certificates may come to mind, but what about compliance training, staff induction or health and safety? This sort of training is crucial to the successful running of your business and doesn’t have to be expensive – in fact can end up saving you time and money. Hospitality NZ have partnered with Intuto to help New Zealand business’ achieve this at an affordable price. Our Hospitality NZ sponsored events introduce you to making and sharing your own compliance training using Intuto – an......

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Employee Handbook

An employee handbook is a requirement for any business, even small to medium, informal companies. While you’re not legally obligated to create one, having all the rules written in one place and going over them with each new employee can help reduce misunderstandings — and even lawsuits — if there’s a problem in the future. Handbooks lay out the following information for your employees to understand: History and background of the company. Information about the company culture. Conditions of employment with their rights. Policies and procedures that they are expected to follow.......

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Training in Hospitality

It’s no secret that proper training in hospitality is important – it’s how you do it that makes the real difference. Converting your training to online content frees up a lot of time, space, and money. We all know how important training is but why should you use online training in the hospitality industry? Let’s take a look at some of the many benefits of online training. Accessibility – One of the most important factors in any sort of training is how accessible your content is. Years ago, many companies used to......

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onboarding

New employees are most likely to leave a company within 18 months of tenure, and 90% of new hires decide within the first 6 months on the job whether or not they are going to stay with the organisation, according to a recent article by the AICPA. Not only that, but the 500 largest companies are currently facing a talent crisis, likely losing 50% of their senior level managers in the next 5 years. Companies that make structured onboarding programs a priority see an increased length of service from their employees. With......

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Turnover

In an ideal world, every employee would be productive and happy, would recruit more productive and happy employees for you, and would never want to leave their jobs. Unfortunately, reality is not so ideal. Employee turnover in the hospitality industry is an enormous problem; a 2015 Deloitte study found that turnover can be as high as 31% for restaurant and hotel employees. That’s a staggering figure! High turnover is expensive for organisations in more ways than just the obvious cost of having to hire and train new employees. Employees joining and leaving......

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